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Surtees Plumbing & Heating Limited take the protection of your personal information very seriously and we have controls in place to ensure that the information you entrust to us will be held securely and processed in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA 2018). Surtees Plumbing & Heating Limited ("we" "our" or "us") processes personal data of a number of different categories of individuals where we are the Data Controller. This information is provided to individuals whose data we process ("you" or "your") to comply with our obligations under Articles 13 and 14 of the GDPR. This policy sets out the information you need to know to understand how we will process and protect your information.
Information that is gathered
Every computer connected to the Internet is provided with a domain name (e.g. yourdomain.com) and an IP Address (e.g. 126.96.36.1993). When a visitor requests a page from within the Surtees Plumbing & Heating Limited website, our servers automatically identify and log the HTTP request that is made to our web server. This information reveals nothing personal about you. In fact, the only information that we automatically gather and log is as follows:
The IP Address of the Site that may have referred you.
Your IP Address of the web page that you may have linked to us from, if any.
The 'Product Identifier' for version and make of browser (e.g. Internet Explorer 7)
The Operating System platform that you may be running (e.g. Windows or Macintosh)
Search words or terms that are passed from a Search Engine (e.g. Google, MSN, or Yahoo)
There is absolutely nothing special about the information just described, and the practice of collecting this data has been generally standardized by virtually every web server on the Internet today.
The purpose for this information is two-fold. It’s advantageous to examine visitor traffic, to make sure we are as compatible as possible with the multitude browsers and operating systems that visit our site. Additionally every business wants to generate greater amounts of visitor traffic to their sites. So by analyzing visitor patterns (analytics), referring URLs and search engine search terms used to find us, we can strategically enhance our exposure on the Internet.
A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Other information requested
We maintain a strict “No Spam” policy which means we do not intend to sell, rent, or otherwise give your e-mail address to a third-party without your consent. If you are a member of our mailing list, you will be contacted with announcements, news, portfolio additions, and new products or services. You have the option of “unsubscribing” from our mailing list at any time, thereby disabling any further such e-mail communication from being sent to you. If you wish to have specific communications with a member of the Surtees Plumbing & Heating Limited, you will be required to provide specific information that will be routed to the appropriate contact within Surtees Plumbing & Heating Limited.
Surtees Plumbing & Heating Limited will disclose your personal information or any of its log file information when required by law or in the good-faith belief that such actions are necessary to:
Conform to the edicts of the law or comply with a legal process served on Web Visible Tradesman .
Protect and defend the rights or property of Surtees Plumbing & Heating Limited, or visitors to us.
Identify persons who may be violating the law, the legal notice, or the rights of third parties.
Cooperate with the investigations of purported unlawful activities.
Any changes to this Policy will be posted on this page.
What Our Customers Are Saying
“Surtees Plumbing & Heating did a brilliant job. They installed a new combi boiler for me at short notice, and their price was very competitive, I was very pleased with everything done. They turned up on time and the communication was great too. Would definitely recommend them to anyone looking for a reliable, boiler installation company. Cannot recommend highly enough.”
Angela Meadon, Bracknell
“I've had issues with my hot water and leaks for the last few months. Surtees Plumbing & Heating managed to fix the issue perfectly and even quicker than I expected. They arrived on time and the engineers was thorough and very knowledgeable about his stuff. I would not hesitate to recommend them to anyone who needs any plumbing or heating work done. I'll definitely be calling them for any future works I need carried out, thanks again.”
Jason Milton, Crowthorne
Proud Of Our Reputation Gained Over Many Years For Consistently Placing Quality First
Part Of The Surtees Group
Surtees Plumbing & Heating Ltd
8 Vulcan Court
0800 044 5006
Office Opening Hours: Mon - Fri 8:00 am – 5:00 pm
Out Of Hours Call Out Mob: 07833 393 493
Areas We Cover
Aldershot | Ascot | Bagshot | Berkshire | Binfield | Bracknell |Camberley | Crowthorne | Datchet | Earley | Egham |Englefield Green | Farnborough | Finchampstead | Fleet | Hampshire | Henley | Hook | Lower Earley |Maidenhead | Marlow | Odiham | Oxford | Reading | Sandhurst | Slough | Sonning | Staines | Sunningdale | Sunningdale | Sunninghill | Surrey | Twyford | Windsor | Winnersh | Wokingham
Woodley | Yateley
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